Forumname:: Password:: Save Password | Forgot your Password? HDAA Home | Register | Active Topics | Active Polls | Members | Search | FAQ | Private Messages Classifieds Contains new posts since last visit.      No new posts since the last visit.   Forum Topics Posts Last Post Moderator(s)    General Questions IT Support Related      Industry News      The Conference Scene      Service Desk System Discussion Groups      Reports, Surveys - Metrics & Measures     Abandonment Rate 1 2 08 May 2009 04:30:37 by: SteveDavidson  Help Desk Association   Desktop Support Statistics 1 1 20 Apr 2009 00:14:48 by: Help Desk Association  Help Desk Association   General Stastics and Measurement 4 6 19 Apr 2009 23:17:50 by: Help Desk Association  Help Desk Association   Key Performance Indicator (KPI) Bulletin Series HDAA Member archive for Key Performance Indicator (KPI) Bulletin Series 1 1 30 Apr 2009 16:04:49 by: Help Desk Association  Help Desk Association   Service Desk Tool - Vendor Report 2 2 19 Apr 2009 22:32:50 by: Help Desk Association  Help Desk Association   Service Level Agreements 1 2 08 May 2009 03:43:08 by: SteveDavidson  Help Desk Association   Service Requests and Incidents 2 4 08 May 2009 04:42:01 by: SteveDavidson  Help Desk Association   Staff 5 9 20 Nov 2009 19:01:00 by: SteveDavidson  Help Desk Association   Support Costs 1 2 08 May 2009 03:10:57 by: SteveDavidson  Help Desk Association   What to Measure and Report - Service Desk 1 2 08 May 2009 04:03:59 by: SteveDavidson  Help Desk Association    ITIL     ITIL Foundations Training $ 990 + GST 1 1 30 Apr 2009 13:15:28 by: Help Desk Association  Help Desk Association   ITIL Process Forum Discussion of the ITIL framework relating to: Incident Management, Problem Management, Configuration Management (CMDB), Change Management, Release Management 22 61 31 Aug 2009 15:10:39 by: Help Desk Association  Help Desk Association   ITIL Process Forum Discussion of the ITIL framework related to: Service Level Management, Financial Management, Capacity Management, Continuity Management, Availability Management 3 17 20 Apr 2009 00:11:35 by: Help Desk Association  Help Desk Association   ITIL Talk 3 3 15 May 2009 09:29:53 by: Help Desk Association  Help Desk Association    People/ Staff/ HR     General Discussion 6 31 08 May 2009 04:00:42 by: SteveDavidson  Help Desk Association   HR Issues Including: Renumeration, Staff Performance, Rostering, Training & Development 9 27 22 Mar 2010 11:11:25 by: dinoalan911  Help Desk Association   Training - Service Desk Staff 2 2 23 Apr 2009 13:10:57 by: Help Desk Association  Help Desk Association    Processes and Procedures + Documentation     Processes and Procedures 12 53 08 May 2009 02:34:07 by: SteveDavidson  Help Desk Association    Technology     Call Management/Monitoring & Messaging Systems Including PABX, ACD, IVR, IM, etc 7 22 07 Jun 2005 15:01:30 by: Help Desk Association  Help Desk Association   General Technology Discussion 5 12 18 May 2009 14:02:21 by: SteveDavidson  Help Desk Association   Board Statistics Active Users Active Members: 0 | Anonymous Members: 0 | Guests: 8 || Total: 8 Active Users Record: 68 | Record Set On: 10 Dec 2006 at 19:00:36 Members Online: None  Birthdays None. Upcoming: amanda01 (16 on Sep 11), Brett Gibson (33 on Sep 11), Scott K (23 on Sep 30), angel (29 on Oct 1), brett (39 on Oct 6). Recent: dwjh (17 on August 25), rmit (18 on August 27), Claire (18 on September 6). Statistics   There are currently no topics. Please welcome our newest member: Mitesh. Contains new posts since last visit. No new posts since the last visit.

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