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Help Desk Association
HDAA People
Australia
160 Posts |
 Posted - 19 Apr 2009 : 23:10:55
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I have free Change Management Implementation documentation available here, your comments on content would be appreciated + improvements to this document welcomed 
Basic Change Management Process as Defined by ITIL
Change Management at HDAA
Change Management Process Description (HDAA)
Inputs & Outputs of Change Management
Change Management Policies
Policy Statements
Change Risk Assessment
Change Categorisation Matrix
Pre-approved Standard Changes
Minor Changes – Authorised by Change Manager
CAB Membership
Emergency CAB Membership
CAB Approvals
Change Status
Change Resolution Codes
Change Procedural Documentation
Change Procedures Flowchart
Change Procedures Flowchart Description
1.0 Raise and Record an RFC
2.0 Change Assessment Procedure
3.0 Standard Change Procedure
4.0 Urgent Change Procedure
5.0 Change Approval
6.0 Change Development
7.0 Change Review
8.0 Change Closure
Change Management Responsibilities - RACI Matrix
Change Management: Critical Success Factors & Key Performance Indicators
Change Management - Critical Success Factors (CSF’s)
Change Management - Key Performance Indicators (KPI’s)
Change Management Reporting
Change Management Roles
Process Owner (IT Director)
Change Advisory Board (CAB) Member
Change Manager (IT Manager)
Change Initiator
Change Implementer
Change Management - Customer Satisfaction Measurement
Change Advisory Board Agenda
Download Attachment:  /Help Desk Association/Change v1.3.doc
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Adam
Forums Ed,
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Change Management Implementation
