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wtstamp
Forum Member
Australia
1 Posts |
 Posted - 17 Aug 2004 : 08:51:07
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Does anyone have experience in developing a Service Catalogue?
I would really value feedback or suggestions for structure and content.
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Regards
Wendy Stamp
Customer Relations
Department of Employment and Workplace Relations
0414 753345 |
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harka13
Forum Member
Australia
4 Posts |
Posted - 17 Aug 2004 : 09:35:14
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Hi Wendy - i do not have experience in creating a Service Catalogue in the corporate environment(we do not charge back our services internally so all depts get the same support level), so i dont have any direct experience that i can draw upon. However i suppose as a suggestion you could structure it like the old generic 'Platinum support Package', 'Gold Support Package' etc and then list the supported systems and the appropriate SLA's within them. Obviously the SLA's would be tighter for the Platinum package than for the Gold and lower packages.
I know its a little vague, but i hope it might spark an idea or thought that will help you come up with a good structure. |
Karl Hartmann
Technical Manager
Computer Associates |
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Help Desk Association
HDAA People
Australia
160 Posts |
Posted - 17 Aug 2004 : 10:10:35
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Hi Wendy, Parliament House Canberra has developed a great Service Catalogue and are happy to share it with members like DEWR send me an email and I will get you the files, it is designed in Access so you can easily use it as a template for creating your own
Cheers
Ed |
Adam
Forums Ed,
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Brett Gibson
Red Star Member
Australia
32 Posts |
Posted - 18 Aug 2004 : 15:29:29
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| Adam - Can I get a copy of this too - or can you attach the docs to a post? |
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David Li
Forum Member
China
1 Posts |
Posted - 27 Aug 2004 : 12:14:56
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Dear Adam, i wanna the service catelogue too, Email:zhwl@novonordisk.com
Cheers, |
running fast as I can |
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phoenix
Forum Member
1 Posts |
Posted - 31 Aug 2004 : 06:19:29
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Adam,
I too would be eternally grateful for a link or copy as well. |
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Help Desk Association
HDAA People
Australia
160 Posts |
Posted - 31 Aug 2004 : 09:53:29
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| Hi Guys, Parliament are happy to share the document , please email me at adam@hdaa.com.au to request a copy. Parliament have requested as a courtesy, that they are advsed who the document is shared with. |
Adam
Forums Ed,
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cqu1
Forum Member
Australia
2 Posts |
Posted - 03 Nov 2005 : 17:02:25
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Hi there, can I be sent a copy of this Catalogue? Cheers
quote:
Originally posted by Help Desk Association
Hi Wendy, Parliament House Canberra has developed a great Service Catalogue and are happy to share it with members like DEWR send me an email and I will get you the files, it is designed in Access so you can easily use it as a template for creating your own
Cheers
Ed
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stevec
Forum Member
0 Posts |
Posted - 23 Nov 2005 : 20:22:30
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Hi Ed,
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stevec
Forum Member
0 Posts |
Posted - 23 Nov 2005 : 20:25:20
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Hi Ed,
Could I also get sent a copy of this catalogue as we are just starting to develop our Service Catalogue and SLA's for customers.
Thanks
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EdwardG
Gold Star Member
Australia
50 Posts |
Posted - 24 Nov 2005 : 16:19:12
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Ed,
Can you send me a copy as well please?
Ed |
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LyleH
Forum Member
Australia
2 Posts |
Posted - 02 Dec 2005 : 16:23:06
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Hi Ed,
Can I get a copy to
Thanks
Lyle |
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ale_hagy
Forum Member
Brazil
1 Posts |
Posted - 06 Dec 2005 : 23:11:14
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| Dear Adam, i wanna the service catalog too, Email:ale_hagy@hotmail.com |
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Topic |
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Service Catalogue
