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Help Desk Association
HDAA People



Australia
160 Posts
Posted - 15 May 2009 :  09:29:53  Show Profile  Visit Help Desk Association's Homepage Send Help Desk Association a Private Message  Reply with Quote
Hi there,

HDAA have developed Process documentation for Incident, Problem, Change, Release & Deployment Management and Configuration Management.

Download Attachment: /Help Desk Association/Incident Management Doco.doc


Download Attachment: /Help Desk Association/Problem Management.doc


Download Attachment: /Help Desk Association/Change v1.3.doc


What additional process documentation to the sets above do you feel would hold the most benefit to you?

I was thinking Service Level management?? Please help out with your thoughts on this as we would prefer to produce the documentation based on processes most required..
Adam
Forums Ed,
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