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Rod Weir
Red Star Member
Australia
22 Posts |
 Posted - 06 Oct 2009 : 16:48:47
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PRD Software has just released the next major version of our helpdesk / service desk software, HelpMaster Pro. This new version has several major enhancements to the core functionality, including the ability for helpdesk technicians to belong to mutliple skill-groups within the system. This allows organizations to create more efficient helpdesk and service workflow by partitioning work requests into different service channels, and then designing workflow processes and automation around those channels
Check out the list of new features here
http://www.helpmasterpro.com/products/whats-new-for-helpmaster-9.1.aspx
Best regards,
Rod
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HelpMaster Pro |
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New major release - HelpMaster Pro 9.1
