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A "Service Catalogue", as defined in the ITIL Service Delivery guidance, is a list of services that an organisation provides, often to its employees or customers. Each service within the catalogue typically includes:

• A description of the service
• Timeframes or service level agreement for fulfilling the service
• Who is entitled to request/view the service
• Costs (if any)
• How to fulfil the service.

It looks at new ways to control demand, publish and track service pricing and cost, and automate service request management and fulfilment. The service catalogue provides a clear view of what services IT provides and how IT adds value for the money allocated.

It provides a method to request or order the services that are published. The Service Catalogue enables good governance in that the key terms, conditions, and controls defined in the Service Catalogue are integrated into the service delivery processes of the organisation. It enables an organisation to better plan, deliver and support services while accurately costing and pricing services.

Studies show that implementing a role-driven, online, searchable catalogue with standardised services can convert costly requests for information, status, how-to and new service calls into zero-cost web-based user self-service.

The Service Catalogue looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality.

Service Catalogue also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organisations can thus reallocate precious staff time to more strategic initiatives.

Attend this workshop to learn from the experts how to design and then implement a role-driven, online, searchable catalogue with standardised services so you too can convert costly requests for information, status, how-to and new service calls into zero-cost web-based user self-service.