Powering Service Desk Professionals
HDAA is a community of IT service and support professionals committed to excellence through training, certification, and consulting. By aligning with ITIL®, KCS®, and HDI certifications, we equip service desk and ITSM professionals with best practices to enhance service delivery, knowledge management, and customer support. Through collaboration and continual learning, HDAA fosters a network of experts dedicated to driving operational efficiency and elevating the IT service experience.
Unlock Exclusive Deals & Free Training with Gold Membership
Gold Members get access to unbeatable discounts — but only where it counts.
Enjoy exclusive price drops on premium courses, carefully curated and updated regularly on our Gold Deals page.
These are high-value offers you won’t find anywhere else.
Here’s what you get with Gold Membership:
💸 Exclusive discounts on selected courses listed on the Gold Deals page
🎁 One premium course — 100% FREE, available to enroll right now
📚 Expert-led, high-quality training that delivers real value
🔐 Access to Gold-only offers and content, updated regularly
🚀 Incredible return on investment — save more with every deal
Get Certified in Major Incident Management — at No Cost
Limited-Time GOLD Corporate Member Offer
IT Major Incident Management Best Practice Course
Free access (Valued at $1,000 per person)
Instructor-led, fully virtual training
Capped at 10 seats per session for high engagement and support
Multiple sessions every month
Available for a limited time only
Special Price Offer
🔥 Was: $1000 Ex Gst
🔥 Now Only: FREE
🎓 Mode: Live Instructor-Led
🎓 Bonus: eLearning Included
📍 Duration: 2 Days
ITIL® 4 Foundation Live Instructor-Led Training for Just $975 ex GST
Limited-Time GOLD Corporate Member Offer
- Live Expert instruction via HDAA’s training team
- ITIL® 4 Foundation E-Learning course (Lifetime access per student valued at $915)
- All additional resources in the course
- 1 x downloadable offline PDF student manual
- 1 x ITIL® 4 Foundation Exam voucher (6 Month Expiry)
- Access to HDAA’s Champions PASS system (valued at $199)
- Access to our award-winning exam simulator, GuruQuiz (simulates the actual PeopleCert exam platform valued at $252)
- Support from certified ITIL Experts via an online forum and LMS support
Special Price Offer
🔥 Was: $1545 Ex Gst
🔥 Now Only: $975 Ex Gst
🎓 Mode: Live Instructor-Led
🎓 Bonus: eLearning Included
📍 Duration: 2 Days
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Welcome to HDAA
We’re the company that provides world-renowned best practice methods, frameworks and certifications including ITIL® 4 and HDI®.
In over 200 countries, 23 languages, and sectors large and small, our tried and tested guidance is used to unlock potential and achieve extraordinary outcomes.
The kind with the power to transform organizations and change lives.
The Power of Professional Certification
Achieving recognized certifications in best practice consolidates your knowledge and validates it to potential employers.
ITIL® 4 Foundation provides comprehensive framework for end-to-end IT Service Management, emphasizing creation, delivery, and continual improvement of tech-enabled products and services.
The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.
DSV course is designed to provide IT practitioners with an understanding of the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
The RESILIA® is a framework of best practice, developed by AXELOS, to build cyber resilience skills across an organisation.
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HDAA
The Best Practice Community That's All About You
HDAA is aligned to our core best practices (ITIL®, HDI®, and MSP®) to give you the tools, resources, and know-how you need to succeed in your role.
- Best practice publications, reports, and articles to keep on top of industry trends
- Tools and templates to maximize your productivity
Membership Plans
Start your journey with a one year subscription
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Gold Coprorate
For 12 months
(ex. GST)
Gold Personal
For 12 months
(ex. GST)
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Discover fresh insights with our latest blog and articles – diverse topics, deep perspectives, and expert opinions.
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