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About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

 

 

HDAA opened for business in 1999 with our first event on “Beyond Success”. Attendance was high with 100’s of Service Desk Professionals attending around the country.

 

    This was only 
         the beginning…   

 

 

 

 

 

 

 

Since 1999 HDAA has hosted over 100’s of site visits and events based on  topics requested by Members; such as 

  • Service Management - Best Practices for Success
  • Support Strategy in 2 Hours
  • KCS - Actually Using Knowledge Management
  • Continual Service Improvement
  • Service Catalogue

 

 

Be a part of the next 20 years and help mould our profession for the future as our members have done over the last 20 years 

 

 


To celebrate our birthday

we are giving you 20% off new memberships 

and 20% off public training seats until Oct 30.


(only applicable to new bookings)