1300 130 447

Blog Email Google+
Price Guide



of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens



HDAA opened for business in 1999 with our first event on “Beyond Success”. Attendance was high with 100’s of Service Desk Professionals attending around the country.


    This was only 
         the beginning…   








Since 1999 HDAA has hosted over 100’s of site visits and events based on  topics requested by Members; such as 

  • Service Management - Best Practices for Success
  • Support Strategy in 2 Hours
  • KCS - Actually Using Knowledge Management
  • Continual Service Improvement
  • Service Catalogue



Be a part of the next 20 years and help mould our profession for the future as our members have done over the last 20 years 



In this our 20th year, we would like to thank all of the organisations that have been and still are members of our community.  

We value the wealth of knowledge and expertise across our member base and are exited for the future of our industry.

Thank you from all the staff at HDAA.