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of organisations have a knowledge management program in place.

Source - The State of User-Facing
Knowledge and Knowledge
Management, HDI

About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Advertising & Sponsorship

Advertising & Sponsorship Opportunities

As the leading professional body for the Australasian Service and Support industry, HDAA offers many opportunities to showcase your products and services to the largest and most prestigious group of professionals in the Australian and New Zealand sector.

Our members rely on HDAA for targeted information on the latest and best practices, technologies, tools, and trends. In addition to our members, we have an extended audience throughout the industry.

Take advantage of HDAA's innovative, high-value programs to place your services and products directly in front of the Service and Support Professionals who use them.

  • Brand your publication with an association that the industry believes in;
  • Fully capitalise on our integrated marketing;
  • Increase customer contact & business opportunities;
  • Widen your exposure to new regions;
  • Give clients an experience with your services;
  • Be included with industry movers & shakers;
  • Avail yourself of invaluable editorial & feature content; &
  • Capitalise on our platform to market your products & form strategic relationships through networking at our quarterly workshops.

Go e-dimensional with HDAA and advertise or sponsor in a variety of ways:

  • HDAA Communications (e-Newsletter Inside Support);
  • HDAA Website (Homepage Banners, other pages)
  • HDAA Research (White Papers, Webinars)
  • Workshops &
  • Vendor Memberships (these membership contain unique benefits to Vendors)

Download the HDAA Media & Vendor Kit here to find out more

For more information, please contact HDAA on T: 1300 130 447.