About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
The Service and Support Profession is a universe that has an astounding matrix of theories, practices and organisation types with a diverse range of personalities. There are so many ways in which the Service and Support Profession goes about doing business and with such diversity, it's sometimes hard to determine what's right for you. At other times you just need to confirm you're on the right track.
HDAA provides you with independent direction to stay at the leading edge.
Our team lives and breathes the Service and Support Profession with a combined knowledge and experience of over 150 years that continues to grow. This covers a diverse range of organisations in both size and industry which is reflected by our membership. We are a primary source for industry presentations, conference speaking and seminars.
HDAA's support centre consulting enables high quality decision making and bottom line results across all of Service Management, clearly linked to your organisation's vision, mission and values.
The essence of our consulting is focused advice, guidance and implementation of service management leading to lasting organisational change in a variety of ways. We use a facilitative approach based on internationally recognised frameworks, best practices and methodologies to ensure you are effective and efficient in Service Delivery.
We listen, think, analyse, brainstorm, challenge assumptions, cajole, and convince organisations to become even better by implementing ideas that create value. We use our expertise to assist you in making the transition from your present level of operation to your desired level of success.
Use us to confirm a decision already made or present alternatives that may not have been considered or even to analyse alternatives already identified. We are a great resource for those times when you do possess the knowledge and skills necessary, however your staff are committed elsewhere leaving you with insufficient time to complete a project.
Engagements are evaluated in light of your strategic and tactical objectives. Our member rates are highly competitive. Investment in our Service Desk Consulting | Support Desk Consulting Services is realised in many ways:
- View our Consulting Services.
For more information, please contact HDAA on T: 1300 130 447.
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: firstname.lastname@example.org W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCSSM is a Service Mark of the Consortium for Service Innovation™.
Apollo 13 Insignia image by 'NASA Johnson' (copyright-free) June 2017 via https://www.hq.nasa.gov/alsj/a13/images13.html
WEB DEVELOPMENT PARTNER