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ITIL 4 - Frequently Asked Questions

1/ WHAT IS THE ITIL 4 CERTIFICATION SCHEME?

The ITIL certification scheme comprises of the following levels:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

One of the main characteristics of the new ITIL 4 certification scheme is that it is now
formed of two different designation streams:

  1. ITIL Managing Professional (ITIL MP)
  2. ITIL Strategic Leader (ITIL SL)

These two streams are intended to provide end-learners with greater clarity about how
and where they can improve their skills and set them apart from peers.
The two streams are made up of five modules.

To become an ITIL Managing Professional (ITIL MP) end-learners must complete the
following modules:

  • ITIL 4 Foundation
  • ITIL Specialist: Create, Deliver & Support
  • ITIL Specialist: Drive Stakeholder Value
  • ITIL Specialist: High Velocity IT
  • ITIL Strategist: Direct, Plan & Improve*

To become an ITIL Strategic Leader (ITIL SL) end-learners must complete the following
modules:

  • ITIL 4 Foundation
  • ITIL Strategist: Direct, Plan & Improve*
  • ITIL Leader: Digital & IT Strategy

 

2/ IS THERE AN ITIL 4 FOUNDATION TRANSITION ?

Due to the structure of ITIL 4 Foundation, there will be no transition module at the
Foundation level. There is a large amount of new material in the ITIL 4 Foundation
therefore a single exam is required to assess end- learners knowledge of the new ITIL 4
Foundation guidance.


3/ IS ITIL FOUNDATION TRAINING MANDATORY FOR CANDIDATES?

AXELOS has not mandated training for ITIL Foundation, however we encourage candidates
to partake in training to fully understand the new material.
 

4/ IS THERE A BRIDGING EXAM FROM V3 TO ITIL 4?

There is no Bridge exam for current ITIL Foundation holders to ITIL 4 Foundation. Candidates who hold current ITIL Foundation will need to take ITIL 4 Foundation to be certified in the new scheme. Alternatively, they can continue accumulating ITIL v3 credits to be able to take the ITIL 4 Managing Professional transition exam. 


5/ WHERE IS ITIL PRACTITIONER IN THE NEW CERTIFICATION SCHEME?

ITIL Practitioner will no longer be a separate module in the ITIL 4 certification scheme,
however the knowledge and principles from the ITIL Practitioner guidance will be
fundamental to all modules in ITIL 4. Candidates can also use their ITIL Practitioner
credits to continue their ITIL journey. If a candidate has collected 17 credits they will be
eligible to take the ITIL Managing Professional Transition Module without taking the MALC
exam.
 

6/ CAN I STILL DO ITIL V3 TRAINING?

ITIL v3 Training is still available from HDAA via online training or as on-site training within an organisation. Contact HDAA for further details.

 


View HDAA Training Catalogue

View HDAA Training Calander

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