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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

ITIL Training
ITIL Foundation Training

ITIL Practitioner Training
DevOps Training
Support Centre Training

Support Centre Consulting
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Service Desk Association

 

ITIL® Practitioner level has been developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

ITIL Practitioner shows how to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

This immersive case study driven course is developed by practitioners for practitioners! During the 2-day course, individuals, teams, and organisations will learn to address the challenges faced by them due to IT Service Management (ITSM) improvement initiatives.

The course is packed with interactive assignments, tools, checklists, and guidance on how to make the improvement changes happen. You will learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps you in practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give you an ongoing support throughout your improvement journey. 

ITIL Practitioner does not replace any of the existing ITIL qualifications but is designed as a bridge between the Foundation and Intermediate courses.

ITIL Practitioner CSI

 

INTERESTING LINKS

Karen Ferris on ITIL Practitioner
Stuart Rance on ITIL Practitioner
Whitepaper - Transforming IT service management knowledge
 


This course focuses on:

  • Giving practical guidance on how individuals can leverage Continual Service Improvement (CSI), a fundamental lifecycle stage in ITIL, to maximise the benefits of its adoption and adaption.
  • Aiming to improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day to day roles for maximum business benefits.
  • Making use of further evolved technological capabilities – such as automation, real-time reporting and Cloud computing – to increase the quality of service design and the efficiency of service delivery.
  • Leveraging other philosophies, frameworks, good practices and methodologies – including e.g. Lean, DevOps, Agile and SIAM – to further enhance the value of ITSM.   

     

 

AXELOS Videos

ITIL Practitioner Introduction

ITIL Practitioner 9 Guiding Principles

ITIL Practitioner - Transform knowledge into practice

ITIL Practitioner and Service Design Roles

ITIL Journey - The Incident

Small Scale ITSM implementation including CSI

 
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