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74% of organisations make a knowledge base available to end users Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Bad performance management costs a lot and delivers little. In one organization that I was with recently, the employees so loathed the performance management approach that when i...
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Mixing social media and on-the-job duties can be a win-win. Or not. Meet your newest management headache: the co-branded employee. A growing number of professionals are using soc...