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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Sub Category - Governance

Why you can't ignore ITSM...

by HDI  Tue 02 July 2013

An IT service management program must be aligned with an organisation's broad business objectives The value of implementing an IT service management (ITSM) program is clear. Lever...

BYOD & ITSM: What you need to know...

Tue 30 April 2013

The introduction of a bring-your-own-device (BYOD) program can potentially sully the IT service management processes you have in place. Highly functional personal devices are incr...

Use Your Personal Smartphone for Work Email? Your Company Might Take I...

by HDI  Tue 23 April 2013

If you use your personal smartphone or tablet to read work email, your company may have to seize the device some day, and you may not get it back for months. Employees armed w...

Outsourcing Security to the Cloud: As Safe as Burying Treasure Near a ...

Thu 04 April 2013

Welcome! Yea, though a scurvy pirate or two has occasioned to dare set foot within our establishment, they were swiftly dealt with and ne’ery a one have been eyed since. Aaar...

Top 3 Data Security Challenges for IT Managers...

Tue 19 March 2013

Today, IT managers and corporate management aren’t just focused on big data, despite its overwhelming media coverage. In fact, when we discuss data security concerns with I...

Do You Really Need A BYOD Policy?...

by HDI  Mon 25 February 2013

Social media.  Cloud computing.  Gamification.  SaaS.  Social CRM. Virtualization.  Mobile.  Every year we hear of the latest technology issues facing...

As Mobile Device Management (MDM) Becomes Commoditized, What's Next fo...

by HDI  Tue 19 February 2013

With over 100 vendors delivering Mobile Device Management (MDM) and with the underlying mobile operating system and hardware vendors providing a uniform set of APIs to manage their...

6 Risks Your BYOD Policy Must Address...

by HDI  Mon 19 November 2012

Strong company policies are a must for managing legal and other risks of personal devices used in the workplace. Are you addressing all the issues? The lawyers at Foley & Lard...

Data Security and the Service Desk...

by HDI  Thu 01 March 2012

True story: The CEO of a large defense contractor spills coffee on his laptop while en route to a business meeting. His staff arranges for a local company to recover highly sensi...

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