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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
An IT service management program must be aligned with an organisation's broad business objectives
The value of implementing an IT service management (ITSM) program is clear. Lever...
The introduction of a bring-your-own-device (BYOD) program can potentially sully the IT service management processes you have in place.
Highly functional personal devices are incr...
If you use your personal smartphone or tablet to read work email, your company may have to seize the device some day, and you may not get it back for months.
Employees armed w...
Welcome! Yea, though a scurvy pirate or two has occasioned to dare set foot within our establishment, they were swiftly dealt with and ne’ery a one have been eyed since. Aaar...
Today, IT managers and corporate management aren’t just focused on big data, despite its overwhelming media coverage.
In fact, when we discuss data security concerns with I...
Social media. Cloud computing. Gamification. SaaS. Social CRM. Virtualization. Mobile. Every year we hear of the latest technology issues facing...
With over 100 vendors delivering Mobile Device Management (MDM) and with the underlying mobile operating system and hardware vendors providing a uniform set of APIs to manage their...
Strong company policies are a must for managing legal and other risks of personal devices used in the workplace. Are you addressing all the issues?
The lawyers at Foley & Lard...
True story: The CEO of a large defense contractor spills coffee on his laptop while en route to a business meeting.
His staff arranges for a local company to recover highly sensi...
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