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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Averages

HDI Desktop Support Practices & Salary Report 2011...

by HDI Support World Magazine  Tue 06 December 2011

This report is the first of its kind. The unique focus on desktop support required the input of practitioners within the desktop support community, along with HDI representatives, ...

HDI Support Centre Practices & Salary Report 2011...

by HDI Support World Magazine  Tue 29 November 2011

The goal of the HDI Support Center Practices & Salary Report is to provide support center leaders with a view of the industry as a whole, to help them make a positive imprint o...

HDI Support Centre Practices & Salary Report 2010...

by HDI  Mon 29 November 2010

Each year, HDI strives, through the creation of the HDI Practices & Salary Report, to provide the technical service and support industry with a valuable and convenient tool tha...

HDAA Practices Report 2009...

by HDI  Wed 02 December 2009

Welcome to the 2009 Australian Support Industry Practices Report. This year we took a different tact and piggy-backed off the HDI - USA survey. This means a lot more questions are...

HDI Support Centre Practices & Salary Report 2009...

by HDI  Sun 29 November 2009

The 2009 HDI Practices and Salary Survey is presented against the backdrop of a difficult economy, both in the United States and the world, but as seen from the data, the IT suppor...

HDAA Support Services People Report 2009...

by HDI  Mon 02 November 2009

Welcome to the 2009 Support Industry People Report! This is the latest in our range of people reports. We will be conducting three surveys each year - People, Processes & Tech...

HDI Support Centre Practices & Salary Report 2008...

by HDI  Sat 29 November 2008

The HDI Practices and Salary Survey provides the industry with a valuable and convenient tool which support center managers can utilize for several purposes. This report presents...

HDAA Practices Report 2008...

by HDI  Mon 27 October 2008

Welcome to the 2008 Support Industry Practices Report. This is the fourth year that HDAA has conducted an Australian based survey. The raw data we now have accumulated is proving...

HDAA Support Services People Report 2007...

by HDI  Thu 13 December 2007

Welcome to the 2007 Support Services People Report This is the 7th in our range of practices reports. We will be conducting three surveys each year - People, Processes & Techn...

HDI Support Centre Practices & Salary Report 2007...

Thu 29 November 2007

HDI publishes its annual Practices and Salary Survey in order to supply the industry with a valuable and convenient tool which can be utilized for several purposes. The Practices...

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