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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
This report is the first of its kind. The unique focus on desktop support required the input of practitioners within the desktop support community, along with HDI representatives, ...
The goal of the HDI Support Center Practices & Salary Report is to provide support center leaders with a view of the industry as a whole, to help them make a positive imprint o...
Each year, HDI strives, through the creation of the HDI Practices & Salary Report, to provide the technical service and support industry with a valuable and convenient tool tha...
Welcome to the 2009 Australian Support Industry Practices Report.
This year we took a different tact and piggy-backed off the HDI - USA survey. This means a lot more questions are...
The 2009 HDI Practices and Salary Survey is presented against the backdrop of a difficult economy, both in the United States and the world, but as seen from the data, the IT suppor...
Welcome to the 2009 Support Industry People Report!
This is the latest in our range of people reports. We will be conducting three surveys each year - People, Processes & Tech...
The HDI Practices and Salary Survey provides the industry with a valuable and convenient tool which support center managers can utilize for several purposes.
This report presents...
Welcome to the 2008 Support Industry Practices Report.
This is the fourth year that HDAA has conducted an Australian based survey. The raw data we now have accumulated is proving...
Welcome to the 2007 Support Services People Report
This is the 7th in our range of practices reports. We will be conducting three surveys each year - People, Processes & Techn...
HDI publishes its annual Practices and Salary Survey in order to supply the industry with a valuable and convenient tool which can be utilized for several purposes.
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