1300 130 447

Blog Email Google+
 
Price Guide

74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Averages

HDAA Practices Report 2007...

Wed 18 July 2007

Welcome to the 2007 Support Industry Practices Report. This is the third year that HDAA has conducted an Australian based survey and the results from this year have given us the ...

HDI Support Centre Practices & Salary Report 2006...

Wed 29 November 2006

We made changes to the 2006 Practices and Salary Survey in response to comments we received from our membership. Some changes were made so that it would be easier to respond to y...

HDAA Support Services People Report 2006...

Tue 28 November 2006

Welcome to the 2006 Support Services People Report. This year we have further refined the survey and removed some duplication with questions in the HDAA Practices Survey. This ...

HDAA Practices Report 2006...

by HDI  Fri 25 August 2006

Welcome to the 2006 Support Industry Practices Report. This is the second year that HDAA has conducted an Australian based survey and the results from this year have given us the...

HDAA Support Services People Report 2005...

Fri 23 December 2005

Welcome to the 2005 Support Services People Report. In this year’s survey we have made quite a few changes designed to make the survey as easy and as quick to complete as p...

HDI Support Centre Practices & Salary Report 2005...

Tue 29 November 2005

HDI’s annual Practices and Salary Surveys were conducted from July through November of this year. The majority of participants in the survey were HDI members (76%), and 36%...

HDAA Practices Report 2005...

Sun 13 March 2005

Welcome to the 2005 Practices Report. This is the first Australian based survey HDAA has conducted in regards to Help Desk practices. Until now we have always relied on the int...

HDAA Support Services People Report 2004...

by HDAA  Tue 21 December 2004

Welcome to the 2004 Support Industry People Report. In this year’s survey you will see some changes to the format especially with the graphs which, we feel are easier to re...

HDI Salary Report 2004...

by HDAA  Wed 01 December 2004

Although the economy is on a slight rebound, the support industry continues to experience cost pressures, through headcount reductions, numerous sourcing solutions, and advances in...

HDI Support Centre Practices Report 2004...

by HDAA  Mon 29 November 2004

HDI’s annual Practices survey was conducted in July, August, and September of this year. The majority of participants in the survey were HDI members (79% up from 76% last y...

First<< 4 I 5 I 6 I 7 >>Last