1300 130 447
make a knowledge base
available to end users
Source - HDI Report
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Welcome to the 2007 Support Industry Practices Report.
This is the third year that HDAA has conducted an Australian based survey and the results from this year have given us the ...
We made changes to the 2006 Practices and Salary Survey in response to comments we received from our membership.
Some changes were made so that it would be easier to respond to y...
Welcome to the 2006 Support Services People Report.
This year we have further refined the survey and removed some duplication with questions in the HDAA Practices Survey.
Welcome to the 2006 Support Industry Practices Report.
This is the second year that HDAA has conducted an Australian based survey and the results from this year have given us the...
Welcome to the 2005 Support Services People Report.
In this year’s survey we have made quite a few changes designed to make the survey as easy and as quick to complete as p...
HDI’s annual Practices and Salary Surveys were conducted from July through November of this year.
The majority of participants in the survey were HDI members (76%), and 36%...
Welcome to the 2005 Practices Report.
This is the first Australian based survey HDAA has conducted in regards to Help Desk practices.
Until now we have always relied on the int...
Welcome to the 2004 Support Industry People Report.
In this year’s survey you will see some changes to the format especially with the graphs which, we feel are easier to re...
Although the economy is on a slight rebound, the support industry continues to experience cost pressures, through headcount reductions, numerous sourcing solutions, and advances in...
HDI’s annual Practices survey was conducted in July, August, and September of this year.
The majority of participants in the survey were HDI members (79% up from 76% last y...
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: email@example.com W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCS℠ is a Service Mark of the Consortium for Service Innovation™.