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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
HDI’s annual Practices survey was conducted in July, August, and September of this year.
The majority of participants in the survey were HDI members (79% up from 76% last y...
Welcome to the 2003 Support Industry People Report
In this year’s survey you will see a marked change from the 2002 survey.
The changes will bring our survey more in line ...
Although the economy has begun to rebound slightly, the support industry continues to face many challenges as it experiences the pressures of cost management through headcount redu...
HDI’s Annual Practices survey was conducted in July and August of this year. The majority of participants in this survey were members of HDI (76%), with 37% of you indicating...
Welcome to the 2002 Support Industry People Report!
This is the second report in our new range of reports. We will be conducting three surveys each year - People, Processes & ...
This has been an exciting and challenging year for the support industry. With sluggish economic conditions, reduced salary levels are prevalent. Many support organisations are bein...
HDI’s Annual Practices survey was conducted in June, 2002. The participants in this survey were from our membership (66%) and other visitors to our Web site (34%) with 748 co...
The Help Desk Institute collected survey data over the Internet again this year.
We received 620 responses. 436 of these were from the U.S., 36 from Canada, and 29 from other cou...
This year, we received 1062 responses to our survey. Respondents come from help desks of all sizes, and from all industries.
We’ve divided the results into 7 sections: Depa...
Welcome to the 2001 Support Industry People Report!
This is the first in our new range of practices reports. We will be conducting three surveys each year - People, Processes &a...
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