1300 130 447

Blog Email Google+
 
Price Guide

CONTACT US


74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Averages

HDI Support Centre Practices Report 2004...

by HDAA  Mon 29 November 2004

HDI’s annual Practices survey was conducted in July, August, and September of this year. The majority of participants in the survey were HDI members (79% up from 76% last y...

HDAA Support Services People Report 2003...

by HDAA  Mon 08 December 2003

Welcome to the 2003 Support Industry People Report In this year’s survey you will see a marked change from the 2002 survey. The changes will bring our survey more in line ...

HDI Salary Report 2003...

by HDAA  Mon 01 December 2003

Although the economy has begun to rebound slightly, the support industry continues to face many challenges as it experiences the pressures of cost management through headcount redu...

HDI Support Centre Practices Report 2003...

by HDAA  Sat 29 November 2003

HDI’s Annual Practices survey was conducted in July and August of this year. The majority of participants in this survey were members of HDI (76%), with 37% of you indicating...

HDAA Support Services People Report 2002...

by HDAA  Fri 20 December 2002

Welcome to the 2002 Support Industry People Report! This is the second report in our new range of reports. We will be conducting three surveys each year - People, Processes & ...

HDI Salary Report 2002...

by HDAA  Sun 01 December 2002

This has been an exciting and challenging year for the support industry. With sluggish economic conditions, reduced salary levels are prevalent. Many support organisations are bein...

HDI Support Centre Practices Report 2002...

by HDI  Fri 29 November 2002

HDI’s Annual Practices survey was conducted in June, 2002. The participants in this survey were from our membership (66%) and other visitors to our Web site (34%) with 748 co...

HDI Salary Report 2001...

by HDI  Sat 01 December 2001

The Help Desk Institute collected survey data over the Internet again this year. We received 620 responses. 436 of these were from the U.S., 36 from Canada, and 29 from other cou...

HDI Support Centre Practices Report 2001...

by HDI  Thu 29 November 2001

This year, we received 1062 responses to our survey. Respondents come from help desks of all sizes, and from all industries. We’ve divided the results into 7 sections: Depa...

HDAA Support Services People Report 2001...

by HDI  Wed 11 July 2001

Welcome to the 2001 Support Industry People Report! This is the first in our new range of practices reports. We will be conducting three surveys each year - People, Processes &a...

First<< 5 I 6 I 7 >>Last