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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Averages

HDI Salary Report 2000...

by HDI  Fri 01 December 2000

The 1999 / 2000 Held Desk Survey brings good news for those in the U.S., both those just entering the support industry and those who have decided to stay in the industry. The ave...

HDI Support Centre Practices Report 2000...

by HDI  Wed 29 November 2000

This annual publication provides a comprehensive look at current practices in the help desk and customer support industry. It provides the data you need to compare your organizat...

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