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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Desktop Support

7 Steps to Preventing Communication Gaps...

by HDI Support World Magazine  Wed 01 April 2015

The ability to communicate effectively is one of the most essential skills in business, and in life in general. Although communication methods have evolved and we have all sorts of...

Metric of the Month: Annual Agent Turnover...

by HDI  Fri 01 February 2013

Every month, in the Industry Insider, I highlight one key performance indicator (KPI) for the service desk or desktop support. I define the KPI, provide recent benchmarking data ...

Rock-and-Roll Service Delivery: Using the Power of Wi-Fi to Save Your ...

by HDI  Tue 01 May 2012

My staff and leadership team have been thrilled with the results of the iPod deployment. We’ve increased our productivity, as well as our communications with our customers....

The Changing Face of Desktop Support: Looking Back, Looking Ahead...

by HDI  Thu 01 March 2012

In the last ten years, we have continued to see rapid changes in technology. These changes have not really translated to the corporate desktop environment (outside of processing ...

The Art and Science of Desktop Support...

by HDI  Sun 01 January 2012

Early last year, a friend and colleague told me a story that really stuck with me. Picture a mountain vista - a beautiful, enduring mountains, fluffy clouds, some trees, and a st...

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