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Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Tag - Regional Support

PEEK VIEW - Desktop Support Practices & Salary Report 2015...

by HDI  Mon 02 November 2015

Information on Technology, Remote Support, Processes, Ticket Management, Metrics, Staff, Structure and Salaries are all covered in this comprehensive survey report. This val...

HDI - Support Center Practices & Salary Report 2015...

by HDI  Mon 02 November 2015

HDI's annual Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical informati...

PEEK VIEW - Support Center Practices & Salary Report 2015...

by HDI  Mon 02 November 2015

HDI's annual Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical informati...

HDI Desktop Support Practices & Salary Report 2015...

by HDI  Fri 28 August 2015

Desktop support is the function primarily responsible for responding to tickets (incidents, questions, and service requests) that relate to hardware, software, and applications...

HDI Desktop Support Practices & Salary Report 2014...

by HDI  Thu 01 May 2014

Executive Summary Desktop support is the function primarily responsible for responding to tickets (incidents, questions, and service requests) that relate to hardware,...

HDI Desktop Support Practices & Salary Report 2013...

by HDI  Wed 01 May 2013

Executive Summary One of the primary reasons HDI drafts research reports for the technical support community is to provide information that gives support organizations directi...

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