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make a knowledge base
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Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
People on the autistic spectrum are starting to be directed towards jobs in the technology field because of their ability to focus and their highly astute attention to details....
A few months ago, I held the last all hands meeting I would ever host as Senior Director of IT at Verizon Media. In this last global team meeting, I was thrilled to announce that, ...
It’s deployment day. It’s Monday. It’s 9:00 AM.
You’ve just built and deployed a kickass application that business users have wanted forever. It was a 12...
In the tech community, there’s a standing joke that, if you ask four data scientists what the meaning of artificial intelligence (AI) is, you’ll get five answers. Despi...
Communication. It is one of the most important skills we need, yet many of us often fail. Why is that? There are many reasons why we fail to communicate effectively with each...
The technical support and service management industry is a community of people dedicated to their craft, who strive for excellence every day. These industry experts challenge us to...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations...
Over the years, I have worked in a variety of service management roles with a people who have a wide diversity of skills. One area that always seems to be overlooked is the ability...
Have you ever stopped to think about the various aspects and functions of a service and support organization? Can you just imagine the tremendous amount of responsibility support l...
Is your organization good at getting better?
Does your organization even have the capability to improve?
Whether your organization calls it continual improvement, optimizatio...
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