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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

5 Tactics to Make Your Strategy More Effective

Since authoring the 2011 edition of ITIL® Service Strategy, many organizations have asked me to review their strategies. Through this work, I have learned two things: most strategies are ineffective, and the industry has moved on since 2011. In this series of articles, I’ll look at how to create and execute strategy effectively. In this first article, I’ll look at five things that most organizations will need to change to make their strategies more effective. Tactic 1: Ke...More >>


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