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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Ask the Expert

Support organizations are evolving. Taking note of the core competencies of help desks and service desks, they’ve asked themselves how they can apply those skills and tools to other units (HR, facilities, etc.). After all, if the service desk can schedule a desktop support technician to install a replacement hard drive, shouldn’t it be able to schedule a maintenance technician to troubleshoot an HVAC system as well? Largely due to sophisticated remote control tools, the service des...More >>

 


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