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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Becoming a Trusted Advisor in the New World of IT

Fri 01 May - Tue 30 Jun 2015 Company Author: HDI Support World Magazine Author: Cinda Daly, with Malcolm Fry and Phil Verghis






business of support , business value , supportworld


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Malcolm Fry and Phil Verghis were already well-known trusted advisors for business and IT executives when I first interviewed them a decade ago. Who better to talk with about the trusted advisor role than these two legends in the IT and customer support universes? Both are distinguished award winners, provocative speakers, prolific writers, sought-after advisors to some of the world’s largest companies, and simply entertaining fellows. Their previous calls to action still resonate, but Mal...More >>


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