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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Five Issues You Can't Afford to Ignore in 2014

Mobile devices and mobile apps, the hybrid cloud and the personal cloud, Big Data, the Internet of Everything and software-defined anything, web-scale IT, smart machines and 3-D printers: these are just a few of the strategic technology trends on the horizon. Technical service and support organizations either have been, are being, or will be tasked with supporting these new technologies, and this will require innovation, flexibility, and new support paradigms. If you aren’t already thinkin...More >>


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