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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: People Management
Sub-Category: Workforce Planning
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Yahoo Flap: Should IT Leaders Ban Work at Home? , The Changing Face of Desktop Support: Looking Back, Looking Ahead , The Art and Science of Desktop Support , Tech Trends: Workforce Managemented Metrics for Success , Staffing Studies: Salaries, Stats, and Skills—Oh My!
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