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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
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Writing a Different History with Knowledge Management , The Myth of Proactive Problem Management - Part 4 , The Myth of Proactive Problem Management - Part 2 , The Future of Knowledge Management: Increased Value , The Evolution of Knowledge Communities and Their Impact on Self-Service
HDI research shows that nearly three-quarters of organizations have some form of user-facing knowledge as part of their knowledge management program, but there are continuing issues with user adoption as well as the measurement of knowledge management success.
This toolkit contains information and suggestions that will assist your organization in your quest for robust and successful self-help by providing guidance on better ways to build and measure knowledge management success.
Each section of this toolkit gives you knowledge you can share and points you to resources you can use right away. It includes:
Download the toolkit!
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