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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Toolkit: User-Facing Knowledge: The Why and How of Making It Work

HDI research shows that nearly three-quarters of organizations have some form of user-facing knowledge as part of their knowledge management program, but there are continuing issues with user adoption as well as the measurement of knowledge management success.

This toolkit contains information and suggestions that will assist your organization in your quest for robust and successful self-help by providing guidance on better ways to build and measure knowledge management success.

Each section of this toolkit gives you knowledge you can share and points you to resources you can use right away. It includes: 

  • Information about why you would consider (or reconsider) user-facing knowledge 
  • Links to useful information to show you how to accomplish your goals






Download the toolkit!


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