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of organisations
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available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Key Benefits of ITIL

ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world's leading organizations using it. Now in its 25th year, it continues to be as ever for both organizations and service management professionals everywhere.

AXELOS have been collaborating with a number of key ITSM industry professionals worldwide to establish the key benefits of ITIL. Importantly you will see these benefits are relevant for both the key people within organizations who make key decisions on selecting best practice service management frameworks that are right for their business, as well as for the aspiring service management professionals who want to develop successful careers in this field.

Realizing that the business world is rapidly changing. In response, 'The Key Benefits of ITIL' should be viewed as a 'living' document. Take a look now and discover why ITIL should be your chosen service management framework to enable service excellence.

The Key Benefits of ITIL


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