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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Lockdown: BYOD and Mobile Device Security

For an increasing number of organizations, business is not only happening when employees are in defined workspaces but also when employees are on the move. Today’s organizations are going mobile, and mobile computing is revolutionizing the workplace. Many organizations have already embraced the Bring Your Own Device (BYOD) trend, and many are contemplating implementing BYOD programs, which can significantly improve productivity, increase revenue, and reduce operational costs. An essential ...More >>


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