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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Rock-and-Roll Service Delivery: Using the Power of Wi-Fi to Save Your Service Delivery (and Budget!)

My staff and leadership team have been thrilled with the results of the iPod deployment. We’ve increased our productivity, as well as our communications with our customers. And while my team has focused solely on the iPod solution, there are other options out there. Any Android or BlackBerry device with Wi-Fi could be leveraged for this type of solution. At the end of the day, we found that there are options for service desk managers and departments struggling to increase functionali...More >>

 


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