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74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Service Doctor

Our IT organization is interested in being more proactive about incident management. Most of the time, we are just reacting to incidents when users contact the service desk about slow performance or unavailable services. How can we be less reactive and more proactive? Is there a better way to start resolving incidents before users start calling the service desk, or is that not incident management, but something else entirely? Download   Search all Articles here. Return to the K...More >>

 


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