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Tech Trends: The Evolution of Support Center Software

Mon 01 Jul 2013 Company Author: HDI Support World Magazine Author: Roy Atkinson

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Category:
Technology Management

Sub-Category:
Tool Selection

 

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Related Content:

When It's Time for a New Service Desk Solution , The Technology Cafe: A Face for IT Support , The Keys to Success in the "New IT" , Technical Support in a Virtual World , Tech Trends: Monitoring Tools

For a long time, the average lifecycle for support center software—including both simpler ticket management tools and more sophisticated IT service management systems—has been three to five years. This may seem like a relatively short period of time to those of us who have gone through the costly and complicated process of replacement or upgrade. After all, it takes a lot of time to properly plan and execute a software transition and train everyone involved.

 

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