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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
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When It's Time for a New Service Desk Solution , The Technology Cafe: A Face for IT Support , The Keys to Success in the "New IT" , Technical Support in a Virtual World , Tech Trends: Monitoring Tools
For a long time, the average lifecycle for support center software—including both simpler ticket management tools and more sophisticated IT service management systems—has been three to five years. This may seem like a relatively short period of time to those of us who have gone through the costly and complicated process of replacement or upgrade. After all, it takes a lot of time to properly plan and execute a software transition and train everyone involved.
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