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of organisations
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available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

The Self-Empowered Leader at the Service Desk

You may think the only person at the service desk who needs to be concerned with leadership is the manager. After all, when we think of leaders, we usually think of someone who: Is in charge  Provides direction to others  Thinks up creative solutions to problems  Makes the important decisions  Takes responsibility In any department, it’s only the manager who does the leading, right? I disagree. I submit that anyone can embody the characte...More >>


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