1300 130 447
of organisations have a knowledge management program in place.
Source - The State of User-Facing
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Training & Development
Front Line Staff , Customer Service , Staff Satisfaction , Customer Impression , Staff Authority , Decision Making
You Can Do It! A Framework for Effective Coaching , Working Together: Building an Autonomous Team of Leaders , What ITIL Certifications Mean to Your IT Management Practices , Transformative Training: How to Foster Learning for Service and Support Teams , The Value of Professional Associations
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