1300 130 447
make a knowledge base
available to end users
Source - HDI Report
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Process Management , Strategy Management
ITIL Framework , Governance & Risk Management , Planning – Strategic, Tactical & Operational
Business objectives , service management , standards , best practice , frameworks , achieving goals , governance
Problem Management - The Game Changer, The Value Creator , Outsourcing Security to the Cloud: As Safe as Burying Treasure Near a Pirate , How Many ITIL Experts Do You Need to Change a Light Bulb? , DevOps and ITIL: Mortal Enemies or BFFs? , BYOD & ITSM: What you need to know
An IT service management program must be aligned with an organisation's broad business objectives
The value of implementing an IT service management (ITSM) program is clear. Leveraging good processes in the enterprise IT environment to manage and measure incidents, problems, changes, service levels and risks is an almost ubiquitous objective of internal and external organisations providing IT to the business.
In the war between control and chaos in IT, the battle for acceptance of dedicated ITSM teams using international standards, best practice frameworks and specialist toolsets has largely been won.
Most medium to large IT organisations have ITSM programs that either fully or partially embrace frameworks such as ITIL (ITSM), PRINCE2 (project management) and/or CoBIT (IT governance).
When implemented well, processes built in alignment with these guidance manuals are proven to work. They save money, create efficiencies and introduce structure. They also help define roles and responsibilities, facilitate metrics for benchmarking and continual improvement and introduce higher levels of accountability to IT investment. <complete CIO ITSM article>
Search all Articles here.
Return to the Knowledge Base.
For more information, please contact HDAA on T: 1300 130 447.
No Result Found
- Contact Us
- IT Membership
- Support Centre Association
- Comparison Guide
- Price Guide
- Membership Conditions
Training & Workshops
- Training Courses
- Recent Workshops
- Cancellation & Transfer Policy
- ITIL Training
- ITIL Foundations
- Support Centre Consulting
- Service Desk Consulting
- Help Desk Consulting
- Media Kit
- Update your details
- New account
© Copyright HDAA. All rights reserved.
HDAA - Energising the Service & Support Profession
Help Desk Association Australasia Pty Ltd trading as HDAA
T: 1300 130 447 T: +61 (0) 2 9986 1988 F: +61 (0) 2 9986 1330
E: email@example.com W: www.hdaa.com.au A: PO Box 303, Turramurra NSW 2074 Australia
ABN: 20 088 292 755
Our Services: ITIL | ITIL Training | ITIL Foundations | IT Membership | Service Desk Association | Support Centre Association | Support Centre Training | Service Desk Training | Help Desk Training | Support Centre Consulting | Service Desk Consulting | Help Desk Consulting
ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCS℠ is a Service Mark of the Consortium for Service Innovation™.
SIAM™ is a registered trademark of EXIN.