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Best Practice Methodology for Selecting Support Center Tools, Technologies, and Software

Wed 01 Apr - Tue 30 Jun 2009 Company Author: HDI Author: Chris Farver, Robert S. Last

Categorisation:

Category:
Technology Management

Sub-Category:
Tool Selection

 

Tags:

Systems

 

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Building a Web Self-Service Portal: Keys to Success , Best Practices for E-Mail and IM (Internet Messaging) Support

This focus book provides a proven methodical approach to selecting the proper tools, technologies, and software necessary to support the everchanging business needs of your service desk. This methodology is flexible, scalable, and can be adapted to meet need. Download   Search all Focus Books here. Return to the Knowledge Base Services. For more information, please contact HDAA on T: 1300 130 447. ...More >>

 


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