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Key Performance Indicator (KPI) Bulletin 12 - Response Time...

Tue 01 December 2009

Welcome to HDI's Key Performance Indicator on Response Time. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are used by Supp...

Key Performance Indicator (KPI) Bulletin 11 - Utilization Rate...

Sun 01 November 2009

Welcome to HDI's Key Performance Indicator on Utilization Rate. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are used by Suppor...

Key Performance Indicator (KPI) Bulletin 10 - Service Level...

Thu 01 October 2009

Welcome to HDI's Key Performance Indicator on Service Level. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are used by Support...

Key Performance Indicator (KPI) Bulletin 9 - Handling Time...

Tue 01 September 2009

Welcome to HDI's Key Performance Indicator on Handling Time. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are used by Support...

Key Performance Indicator (KPI) Bulletin 8 - After-Contact...

Sat 01 August 2009

Welcome to HDI's Key Performance Indicator on After-Contact. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are used by Suppor...

Key Performance Indicator (KPI) Bulletin 7 - After-Call Work...

Wed 01 July 2009

Welcome to HDI's Key Performance Indicator on After-Call Work. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are used by Suppo...

Key Performance Indicator (KPI) Bulletin 6 - Talk Time...

Mon 01 June 2009

Welcome to HDI's Key Performance Indicator on Talk Time. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are used by Support ...

Key Performance Indicator (KPI) Bulletin 5 - First Contact Resolution ...

by HDI   Fri 01 May 2009

Welcome to HDI's Key Performance Indicator on First Contact Resolution Rate. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are...

Key Performance Indicator (KPI) Bulletin 4 - First Call Resolution Rat...

by HDI   Wed 01 April 2009

Welcome to HDI's Key Performance Indicator on First Call Resolution Rate. The KPI Bulletin series consists of 12 short books that collectively define a set of values that are ...

Key Performance Indicator (KPI) Bulletin 3 - Average Speed to Abandonm...

by HDI   Sun 01 March 2009

Welcome to HDI's Key Performance Indicator on Average Speed to Abandonment. The KPI Bulletin series consists of 12 short books that collectively define a set of values that ar...

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