1300 130 447
make a knowledge base
available to end users
Source - HDI Report
About the Knowledge Base
Search all the Knowledge Base
Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Financial Management , Knowledge Management
Business of Support , KM , Knowledge Management
Video Link - Knowledge Best Practices Using KCS for Efficiency And Scale , KCS Resources , HDI Tool - Knowledge Management ROI Calculator , HDI - Apollo Education Group, KCS Case Study , Benefits of KCS
This HDI developed spreadsheet allows you to calculate the return on investment (ROI) of acquiring or building a knowledge base.
It is a very useful tool when writing a business case for Knowledge Management or justifying the up front costs for implementation.
Required information for the calculations include:
Search all Service Desk Calculators here.
Return to the Knowledge Base.
For more information, please contact HDAA on T: 1300 130 447.
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