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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

Quick access for subscribers:

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Tool - Knowledge Management ROI Calculator

HDI Excel spreadsheet tool that has evolved over time to help justify the adoption of knowledge management and self-service within the support function. Can be used to help justify a knowledge centered support business case.

HDAA Line Separator 

Search all Service Desk Calculators here.

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For more information, please contact HDAA on T: 1300 130 447.



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