About the Knowledge Base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Financial Management , Knowledge Management
Business of Support , KM , Knowledge Management
Video Link - Knowledge Best Practices Using KCS for Efficiency And Scale , KCS Resources , HDI Tool - Knowledge Base ROI Model Calculator , HDI - Apollo Education Group, KCS Case Study , Benefits of KCS
HDI Excel spreadsheet tool that has evolved over time to help justify the adoption of knowledge management and self-service within the support function. Can be used to help justify a knowledge centered support business case.
HDI Tool - Knowledge Management ROI Calculator.
Search all Service Desk Calculators here.
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