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Implementing Enterprise Service Management...

by Axios   Thu 01 December 2016

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

Service Culture and Beyond...

Thu 21 July 2016

Service Culture and beyond isn’t just saying the customer is at the centre of everything we do... Workshop Outcomes/Deliverables (NOTE - You must be logged in as a HDAA Me...

DevOps and ITSM - Better Together Workshop Deliverables...

Wed 02 March 2016

Looking at the business drivers, and various upstream frameworks including Lean Startup and Agile that make DevOps a "must have" capability in the Enterprise. Work...

Service Catalogue...

by Axios Systems   Wed 02 December 2015

Workshop Outcome/Deliverable Access (PLEASE NOTE - You must be logged in as a HDAA Member Representative, Bronze Level and above to gain access). Video and Slides can be purchased ...

CSI - Continual Service Improvement...

by HDAA   Thu 17 September 2015

Continual Service Improvement (CSI) isn’t meant to be where we get to when all the other stuff is under control... Workshop Outcome/Deliverable Access (PLEASE NOTE - Y...

HDI Support World ...

by HDI   Wed 01 July 2015

The Latest from Support World Design Service Portals for User Adoption Many IT organizations struggle with user adoption issues when they release their first service portal o...

HDI Support World Magazine - The Role of IT...

by HDI   Fri 01 May 2015

It’s the year 2025: Do you know where your IT organization is? Are your people hiding amongst the many business units scattered throughout the enterprise? Are your systems in...

Evolution or Revolution?: How to get ahead of the curve in 2015 ...

by ValueFlow IT   Thu 05 March 2015

Brief Overview:   David Favelle will pick the gems out of the The New Breed of IT Management Frameworks and explore the opportunities for transforming th...

HDI Support World Magazine - The Role of Support...

by HDI   Sun 01 March 2015

Change is constant, and we're not immune from change in technical service and support. BYOD and the cloud have forced us to completely rethink our service models and policies, ...

HDI Support World Magazine - The Work Issue...

by HDI   Thu 01 January 2015

The HDI Strategic Advisory Board has been conducting an exercise dubbed “Foresight Is 2020.” Throughout each 2015 issue of SupportWorld, we'll be exploring...

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