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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Actioning the Service Value System through Building a Service Profile...

Wed 03 July 2019

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for $200...

ITIL 4 - Are You Ready...

Wed 13 February 2019

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for $200...

Major Incident Management...

by E2E ITSM Consulting Pty. Ltd   Thu 08 November 2018

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

How Artificial Intelligence Helps Support Organisations to Shift Left...

by Soapbox AI   Mon 23 July 2018

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

Service Catalogue and the CMDB...

by Your SMP   Thu 22 March 2018

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

Incident & Problem Management on Steriods...

by Thinking Dimensions   Tue 12 December 2017

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

Support in a Digital World...

Fri 28 July 2017

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

The State of Knowledge 2017...

Thu 06 April 2017

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

Implementing Enterprise Service Management...

by Axios   Thu 01 December 2016

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...

Service Culture and Beyond...

Thu 21 July 2016

Service Culture and beyond isn’t just saying the customer is at the centre of everything we do... Workshop Outcomes/Deliverables (NOTE - You must be logged in as a HDAA Me...

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