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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens
Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for ...
Service Culture and beyond isn’t just saying the customer is at the centre of everything we do...
Workshop Outcomes/Deliverables (NOTE - You must be logged in as a HDAA Me...
Looking at the business drivers, and various upstream frameworks including Lean Startup and Agile that make DevOps a "must have" capability in the Enterprise.
Workshop Outcome/Deliverable Access (PLEASE NOTE - You must be logged in as a HDAA Member Representative, Bronze Level and above to gain access). Video and Slides can be purchased ...
Continual Service Improvement (CSI) isn’t meant to be where we get to when all the other stuff is under control...
Workshop Outcome/Deliverable Access (PLEASE NOTE - Y...
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Design Service Portals for User Adoption
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