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Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Incident & Problem Management on Steriods

Workshop Outcomes/Deliverables (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above to gain access) Access can be purchased by Non-members for $200, Virtual members for $115 and Individual members for $100. Contact HDAA if you would like to purchase access. Brief Overview of the Workshop: Imagine if you could identify the reason an incident or problem occurred by asking just 5 questions? Learn how to use structured, repeatable templates and techniq...More >>


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