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of organisations
 make a knowledge base
available to end users 

Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Broadcast Messaging

Communication is a key facet and responsibility of Support Centres. As the Single Point of Contact, keeping customers informed of what is happening in IT and how it is affecting their productivity is vital. The process and mechanism used need to suit the way in which your customers will be able to access, easily understand and know what action to take or is being taken. Request   A HDAA Member is seeking information on whether others have looked into, or have implemented, a me...More >>


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