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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

HDI Member Requests - Customer Satisfaction Survey Target

Essay: Before you send out another customer satisfaction survey, take time to consider what you want the survey to accomplish. Customer Satisfaction Survey: Target Your Approach Before you send out another customer satisfaction survey, take time to consider what you want the survey to accomplish. There are many possibilities for customer surveys, and no one survey can give a complete picture of your customers’ perceptions. Before you begin, define your objective: What are you trying...More >>

 


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