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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Member Request Outcome - Online Chat as a Customer Support Channel

Online Chat started as an important tool for 24/7 e-commerce websites and has been utilised as an internal ICT team communication tool. It has begun to expand to meet the increasing online customer support requirements as an addition to the traditional phone support. Request     Online Chat as a Customer Support Channel is used widely in the Contact Centre field but as for its use in the IT Service and Support arena, it doesn't seem to be as accepted. Both organisations are con...More >>


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