1300 130 447

Blog Email Google+
 
Price Guide

74%

 
of organisations
 make a knowledge base
available to end users 



Source - HDI Report


About the Knowledge Base

Quick access for subscribers:

Search all the Knowledge Base

Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Member Request Outcome - Self Help Knowledge Base

Timeline Request:    Responses collated in March 2011 A successful self-service strategy depends on several important factors. Request: We are looking at implementing a knowledge base for end-users in an effort to reduce phone calls at the service desk and increase efficiency for our users. Result: Overview: It is important to note that international trends show a strong move away from the traditional telephone support and towards more electronic means. This is b...More >>

 


This content is restricted to HDAA Members. If you are a HDAA member please log in to access this content.Or Click here for more information on HDAA Membership.




Related Member Requests:

No Result Found


View All Member Requests