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74% of organisations make a knowledge base available to end users Source - HDI Report
About the Knowledge Base
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: Technology Management
Sub-Category: Process Automation & Interfaces
Active Directory , Account Management , Automated Password Reset
Specific ITSM Tool use for Non-IT Business Units , Outsourcing High Volume Service Desk Tasks , Member Request Outcome - Online Chat as a Customer Support Channel , Member Request Outcome - BMC Remedy Analysis , HDI Member Request - First Contact Resolution Rate for Multichannel
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