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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Member Request Outcome - Supplier Access to your Service Management Tool

With the increased ability to allow multiple Service Provider access to your Service Management Tool and the need for all Incidents and Service Requests to be logged and managed this is an option that may increase in popularity with Service Desks.  Strategies and contracts may need to be put in place to counter security, data quality/consistency and process/workflow compliance considerations. Request    Sue's default position has historically been that the access is limi...More >>


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