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Source - HDI Report

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Member Request Outcome - Transition from ITIL v2 to v3 & Why

Timeline Request:    Responses collated in January 2011 Some of the reasons for the change to the v3 framework include a tighter link and integration with business highly focussed on value ROI, keep up with business dynamics, stay aligned with emerging standards, keep up with industry strategy and know more on the practical side of the framework. The v3 lifecycle approach is a far more encompassing framework to manage IT Business than v2 however is the transition necessary for al...More >>


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