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of organisations
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Source - HDI Report

About the Knowledge Base

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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

Outsourcing High Volume Service Desk Tasks

Outsourcing any IT functions and tasks is a decision to be made in light of your capability to deliver agreed service levels. It is not uncommon to look for approaches and methods to make the most of your most expensive asset (your people) by outsourcing and/or automating repeatable high volume tasks. This then leaves your people available to handle the more complex incidents and requests particular to your customer base and supported environment. Request   A HDAA Member is se...More >>


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