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74% of organisations make a knowledge base available to end users Source - HDI Report
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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive. Chris Powderly, Support & Services Manager, Allens
Category: Strategy Management
Sub-Category: Governance & Risk Management
Security , Password , Password Policy , Password Practices , Account Management , Resets , Password Management
Specific ITSM Tool use for Non-IT Business Units , Outsourcing High Volume Service Desk Tasks , Member Request Outcome - Supplier Access to your Service Management Tool , Member Request Outcome - Removal of IT System Access , Member Request Outcome - Migrating Office 2003 to 2010
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